About us

Digital Transformation by Design is brought to you by Victoria and Phillippa. We work together with public sector clients on user-centred design in digital transformation. We’re excited to share this course developed through and informed by our first-hand practice in the field.

Victoria Betton

An author, podcaster and public speaker, Victoria specialises in digital strategy and technology adoption for social impact.

Victoria is a qualified social worker and coach with 20+ year’s experience in local government, third sector, digital health startups and the NHS. Her latest book is Towards a Digital Health Ecology - NHS Digital Adoption through the COVID-19 Looking Glass (Routledge, 2022).

You can find Victoria at victoriabetton.com and her company at PeopleDotCom and on LinkedIn here.

https://www.peopledotcom.com/

Phillippa Rose

Phillippa is a leading practitioner, facilitator and educator in service design and innovation with 20 years experience. She enables human-centred and purposeful approaches to complex challenges.

Phillippa works with government, education, healthcare providers, Fortune 500 Corporations and non profits, and is also a design expert with the UK Design Council.  She contributed to This is Service Design Doing book, and enjoys teaches design at various universities including M.A Service design at UAL. 

You can find Philippa via her company at Current Works and on LinkedIn here.

https://www.current.works/

“Victoria’s knowledge, skills and experience underpinned by her collaborative, sensitive but energetic approach in service and stakeholder engagement has opened up opportunities to deliver better user centric solutions in the future.”

Scott Galloway, chief clinical information officer, Central North West London NHS Foundation Trust

“Phillippa is an excellent facilitator who is able to make complex design concepts simple. She supported LOTI to deliver our Climate Design Sprint, working with Environment Directors and their teams to articulate their challenges and with 160 participants across 2 days to draw out creative responses to one of London's most critical issues.”

Eddi Copeland, Director, London office of Technology and Innovation